Service Fees Policy

This policy explains how service fees are applied and collected on the Egy Stay platform, ensuring transparency and fairness for both hosts and guests.

1. Introduction

Service fees are charged for the use of the Egy Stay platform and its technical services, customer support, booking facilitation, electronic payments, and communication between hosts and guests.
These fees aim to cover operational costs, booking verification, and to ensure a secure and seamless user experience.

2. Definition of Service Fees

Service fees are fixed amounts or percentage-based charges deducted from each booking made through the Egy Stay platform. Fees may apply to one or both parties (host and guest), depending on the booking structure and service type.

3. Service Fees for Guests

A nominal service fee is added to the total booking amount and clearly displayed before payment completion.
These fees cover administrative costs, customer support, and secure payment processing.
Service fees are automatically collected with the total payment and are non-refundable, except when the booking is canceled by the host or fails due to a platform-related technical issue.

4. Service Fees for Hosts

The platform deducts a percentage from each confirmed booking, typically ranging between 5% and 15%, before transferring the payout to the host.
This fee covers digital marketing, booking management, financial collection, and technical support services.
The applicable fee percentage is clearly displayed in the host dashboard or within the registration agreement.
Hosts may not request or collect additional service fees from guests outside the platform.

5. Fee Deduction Timing

Service fees are deducted automatically during payment processing or payout transfers.
In case of booking cancellation or refund, service fees may be refunded fully or partially only if the service has not started or the booking was not confirmed.
Once a booking is confirmed or the stay has begun, service fees are considered earned and non-refundable.

6. Fee Transparency

All service fees are displayed clearly before completing any booking or payment.
Users may review a detailed breakdown of fees on the confirmation page or electronic invoice.
The platform commits to not charging any hidden or undisclosed fees.

7. Changes to Fee Rates

Egy Stay reserves the right to modify service fee rates at any time based on operational needs or market conditions.
Users will be notified in advance via email or in-platform notifications before any changes take effect.
Updated rates apply only to future bookings made after the announcement date.

8. Taxes and Additional Charges

Value-added tax (VAT), if applicable, or any government-imposed fees under Egyptian law may be added.
All taxes and additional charges are clearly displayed before payment completion.
Each party is responsible for their respective tax obligations based on their legal status as host or guest.

9. Exceptions and Fee Refunds

Service fees may be refunded only in the following cases:

The host cancels the booking before the check-in date.
The booking fails due to a technical issue or platform error.
The booking request is declined before any charge is made to the guest.

In all other cases, service fees are final and non-refundable once payment is completed.

10. General Provisions

Service fees are non-transferable.
Completing a booking constitutes explicit acceptance of this policy.
This policy is governed by Egyptian law and interpreted in accordance with principles of fairness and transparency.