Reviews & Ratings Policy

Reviews and ratings are a core element of trust on the Egy Stay platform. They allow users to share real experiences and help others make informed booking decisions.
This policy governs how reviews are written, published, and used to ensure transparency and credibility.

1. Introduction

This policy aims to ensure that all reviews reflect genuine user experiences and are used constructively to improve service quality while protecting users from abuse or manipulation.

2. Purpose of the Policy

This policy is designed to:

Ensure reviews are honest, accurate, and not misleading.
Protect users from abusive, defamatory, or malicious reviews.
Maintain a high level of trust and transparency on the platform.
Prevent manipulation, purchasing, or exchanging of reviews.

3. Review Submission Conditions

Only users who have completed a confirmed stay may submit a review.
Reviews must reflect the reviewer’s personal experience objectively.
Reviews must not include:
- Offensive or inappropriate language.
- Defamation or unsubstantiated accusations.
- Promotional content or external links.
- Personal data of other users.
Reviews must be written in clear and respectful Arabic or English.

4. Host and Guest Reviews

Guests may review hosts and properties after checkout.
Hosts may review guests regarding conduct, cleanliness, and rule compliance.
These reviews help improve service quality and identify trusted users.

5. Use of Reviews on the Platform

Reviews are displayed publicly on listing pages.
Egy Stay reserves the right to rank, highlight, or hide reviews based on quality standards.
Reviews may be used for performance improvement, dispute resolution, or internal decision-making.

6. Review Moderation

Egy Stay may review all reviews prior to publication.
Objective reviews will not be altered, but reviews may be rejected or removed if they:
- Contain offensive content.
- Are proven to be fake or fraudulent.
- Violate platform terms or local laws.
Users will be notified if their review is rejected.

7. Fake or Manipulated Reviews

Buying, exchanging, or fabricating reviews is strictly prohibited.
If manipulation is detected, the platform may:
- Remove fake reviews immediately.
- Suspend or terminate the involved account.
- Take legal action if necessary.

8. Right to Respond

Hosts and guests may respond to reviews in a respectful and professional manner.
Responses must remain concise and non-abusive.
The platform may remove inappropriate responses.

9. Review Retention Period

Reviews remain visible as long as the account or listing is active.
Reviews may be removed for valid legal or technical reasons.
The platform retains internal records of all reviews for auditing and protection purposes.

10. General Provisions

All reviews are considered part of Egy Stay content and may be used for marketing or quality improvement.
The platform is not legally responsible for user-generated review content.
This policy is governed by Egyptian law, with Cairo courts having jurisdiction.