1. Definitions
• Website / Platform: Refers to the “Egy Stay” website or its mobile application.
• User: Any person who visits the website or uses its services, whether as a “Host” or a “Tenant.”
• Host: The individual or entity that owns or manages a property and lists it for rent through the platform.
• Tenant: The person who books or rents a property listed on the platform.
• Property Unit: Any real estate offered for rent, such as an apartment, villa, studio, or other.
• Rental Period: The time frame agreed upon between the host and the tenant (daily – weekly – monthly).
By using the “Egy Stay” website or any of its services, you acknowledge and agree to fully comply with these Terms and Conditions and the Privacy Policy.
If you do not agree with any of the terms, please stop using the website immediately.
• “Egy Stay” provides an online platform that connects hosts and tenants to facilitate booking and rental transactions.
• The website is not a direct party to any rental agreement between the two parties; its role is limited to providing technical mediation and facilitating secure communication and payments.
• “Egy Stay” bears no responsibility for the content of listings or the accuracy of information provided by hosts.
• Users must create a personal account and provide accurate and complete information.
• Users are responsible for maintaining the confidentiality of their login credentials and must not share them with others.
• The website administration reserves the right to suspend or delete any account suspected of illegal or non-compliant activity.
• Hosts must provide accurate details and genuine photos of the listed property.
• It is prohibited to publish any content that violates laws, public morals, or intellectual property rights.
• “Egy Stay” reserves the right to review, edit, or remove any listing without prior notice if it is found to be misleading or non-compliant.
• Bookings are made through the website’s secure payment system.
• The agreed-upon amount will be deducted from the tenant and transferred to the host after the rental period begins, in accordance with the payment policy.
• The platform retains a commission from each booking as a technical and administrative service fee.
• Tenants may cancel their bookings in accordance with the cancellation policy stated on each property’s page.
• Refund conditions vary depending on the cancellation timing and booking type.
• In the event of a dispute, the support team will review the case and make a fair decision for both parties.
• The host is responsible for maintaining the property’s cleanliness and ensuring that agreed-upon services are provided.
• The tenant is responsible for using the property safely and avoiding any damage.
• “Egy Stay” is not liable for any damages arising from misuse of the property or any side agreements between parties.
• In the event of violations or damages, the platform has the right to ban the user or impose penalties.
• Tenants have the right to rate their experience after completing their stay.
• Reviews must be objective and free from offensive or defamatory content.
• The website administration reserves the right to delete any inappropriate or fake review.
• “Egy Stay” is committed to protecting user data and will not share it with third parties without consent.
• Data is used solely to improve services and ensure a safe user experience.
• All payment transactions are protected in accordance with international security standards.
• All designs, trademarks, and textual or visual content are the exclusive property of “Egy Stay.”
• Copying or republishing any content without prior written permission from the administration is strictly prohibited.
• “Egy Stay” reserves the right to modify or update the Terms and Conditions at any time.
• Changes take effect immediately upon publication on the website.
• Continued use of the website after modifications constitutes implicit acceptance of the updated terms.
• These Terms and Conditions are governed by the laws of the Arab Republic of Egypt.
• Any disputes shall be subject to the competent courts of Cairo