Privacy Policy

Protecting our users’ privacy is a top priority at Egy Stay.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website or mobile application.

1. Definitions

  • Platform: The “Egy Stay” website and mobile application.

  • User: Any individual using the platform, whether as a host or a guest.

  • Personal Data: Any information that can identify a user, such as name, phone number, email address, or payment details.

2. Data We Collect

We collect various types of information to ensure a secure and personalized experience, including:

a. Information Provided Voluntarily by the User

  • Full name, email address, phone number, and address.

  • Payment information such as credit cards, e-wallets, or bank transfers.

  • Property images and listing details.

  • Messages and inquiries submitted through contact or support forms.

b. Information Collected Automatically

  • Device information including operating system, browser type, and language.

  • IP address and approximate geographic location.

  • Usage data such as searches, views, and bookings.

  • Cookies to enhance user experience.

c. Information from Third Parties

We may receive data from third-party services such as payment providers or social login services (e.g., Google or Facebook), subject to user consent.

3. How We Use Information

We use your data for the following purposes:

  1. Service Delivery: Account management, booking facilitation, and payment processing.

  2. Performance Improvement: Analyzing usage to enhance platform functionality.

  3. Security: Identity verification and fraud prevention.

  4. Communication: Sending notifications, updates, or relevant promotional offers.

  5. Legal Compliance: Adhering to applicable Egyptian and international laws.

4. Data Sharing

We may share limited data only in the following cases:

  • Between hosts and guests to facilitate bookings.

  • With service providers such as payment processors or technical support services.

  • When required by law or legal authorities.

  • In the event of a merger or acquisition, where data may transfer to the new owner.

🔒 We do not sell or rent personal data to third parties under any circumstances.

5. Data Protection

We apply advanced security measures to protect user data, including:

  • SSL encryption during data transmission.

  • Fraud detection and intrusion prevention systems.

  • Restricted access to sensitive data.

  • Regular security audits and system reviews.

6. Cookies

Egy Stay uses cookies to improve platform performance, personalize content, and simplify login processes.
Users may disable cookies through browser settings, though some features may be affected.

7. User Rights

You have the right to:

  • Access, update, or request deletion of your personal data.

  • Withdraw consent for data processing.

  • Request a copy of your stored data.

  • File a complaint if you believe your privacy has been violated.

For any privacy-related requests, please contact:
📧 privacy@egystay.com

8. Data Retention

We retain user data as long as necessary to provide services or as required by law.
Upon account deletion, data will be deleted or anonymized within a maximum of 30 days, unless retention is legally required.

9. Children’s Privacy

Egy Stay does not target users under the age of 18 and does not knowingly collect their data.
Any account found to belong to a minor will be removed immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Users will be notified of changes via email or platform notifications.
Updates take effect immediately upon publication.