Protecting the privacy of our users is a top priority at Egy Stay.
This policy aims to explain how we collect, use, share, and protect your personal data while you use our website or mobile application.
Website / Platform: The “Egy Stay” website and mobile app.
User: Any person using the platform’s services, whether a “Host” or “Guest.”
Personal Data: Any information that can identify a user, such as name, phone number, email address, or payment details.
A. Information Provided Voluntarily by the User
Full name, email, phone number, and address.
Payment data (credit cards, e-wallets, bank transfers).
Photos and details of listed properties.
Messages and inquiries via contact forms or support channels.
B. Automatically Collected Information
Device data (OS, browser type, language).
IP address and approximate location.
Usage history (searches, bookings, views).
Cookies and tracking technologies.
C. Information from Third Parties
We may receive data from partners such as payment gateways or login providers (e.g., Google, Facebook) after the user’s consent.
Service Delivery: Account management, booking facilitation, and payment processing.
Performance Improvement: Data analysis to understand user behavior.
Security: Identity verification and fraud prevention.
Communication: Sending notifications or promotional offers.
Legal Compliance: Following Egyptian and international regulations.
We may share information in the following cases:
With hosts or guests to facilitate communication.
With service providers (payment, support, etc.).
Upon legal request by authorities.
In the case of merger or acquisition.
We will never sell or rent your data to third parties.
SSL encryption for data transmission.
Advanced anti-hacking systems.
Restricted access to sensitive information.
Regular security audits.
Cookies are used to improve performance and personalize ads.
You may disable cookies from your browser, but this could affect some features.
You have the right to:
Access, modify, or delete your data.
Withdraw consent for processing.
Request a copy of your data.
File a complaint via 📧 privacy@egystay.com
Data is retained as long as necessary for service provision or legal reasons.
Data will be deleted within 30 days of account deletion.
Our services are not intended for users under 18 years old. Any such accounts will be deleted.
This policy may be updated periodically, and users will be notified of major changes.
“Force Majeure” refers to any extraordinary event beyond the control of the parties (host, guest, or platform) that prevents the execution of contractual obligations.
Natural disasters (earthquakes, floods, storms, fires).
Epidemics or pandemics.
Political or security unrest (war, riots, terrorism).
Government restrictions (curfews, lockdowns).
Disruption of essential services (power, water, internet).
The affected party is temporarily exempted from obligations.
No liability for delays or cancellations caused by the event.
Bookings may be modified or canceled if performance is impossible.
Users must notify the platform within 48 hours of the event, providing proof.
Egy Stay will assess the situation to confirm applicability.
Refunds or credits may be issued; only bank fees are deducted.
No compensation for indirect losses.
All parties must minimize the impact and resume normal operations as soon as possible.
Egy Stay will keep users updated.
If the disruption continues for over 30 days, either party may terminate without liability.
All terms are interpreted under Egyptian Civil Law.
Egy Stay believes in respect, transparency, and equality.
This policy ensures a safe, inclusive, and non-discriminatory community.
Mutual respect.
Non-discrimination.
Honesty and integrity.
Safety and responsibility.
Transparency.
Be respectful and polite.
Avoid aggressive or discriminatory language.
Keep properties clean.
Follow local laws.
Use the platform only for lawful purposes.
Respect others’ privacy.
Allowed:
Genuine photos and accurate information.
Honest and respectful reviews.
Prohibited:
Offensive, pornographic, or violent content.
Discriminatory or misleading posts.
Unrelated ads or external links.
Photos of others without consent.
Egy Stay may remove any violating content immediately.
No user may be favored or rejected based on gender, origin, religion, color, or disability.
Any discriminatory act is a serious violation.
Collecting personal data or using cameras without notice is prohibited.
Violations will be treated as legal offenses.
Uploading malicious files or engaging in illegal acts is forbidden.
Report violations via 📧 safety@egystay.com
Warnings or temporary suspension.
Permanent ban for repeated violations.
Legal reporting if necessary.
Egy Stay reviews content impartially and maintains a safe environment.
Using the platform implies agreement with these rules.
Subject to Egyptian law.
Payments are managed securely and transparently to protect all parties.
Credit/Debit Cards (Visa, MasterCard, Meeza)
E-wallets (Vodafone Cash, Etisalat Cash)
Bank transfers
Secure payment gateways
Payment is charged upon booking confirmation.
Amounts may be held until host acceptance.
Host payouts occur within 24–48 hours of check-in.
Platform commission is deducted automatically.
SSL/TLS encryption.
No card data stored on servers.
Report unauthorized activity via 📧 payments@egystay.com
Refunds follow each property’s cancellation policy.
Refunds processed within 3–10 days.
Bank fees may apply.
Applicable taxes or cleaning fees are displayed before checkout.
Bookings are automatically canceled if payment fails.
Users should contact support first.
If unresolved within 7 days, legal escalation is allowed.
By using payment services, the user confirms ownership of the payment method and agrees to the refund policy.
This policy is updated per applicable laws and effective upon publication.
Service fees are charged to maintain platform operations and support.
A percentage or flat fee deducted from bookings, paid by host, guest, or both.
A small non-refundable fee added to the total unless the booking fails or is canceled by the host.
5%–15% per confirmed booking, covering marketing, support, and management.
Fees deducted during payment or payout.
Refunded only if booking isn’t confirmed.
All fees are clearly shown before payment.
Users will be notified before new fees apply.
VAT may apply according to Egyptian law.
Fees refunded only in case of host cancellation or system error.
Payment confirmation implies acceptance of this policy.
Egy Stay ensures a fair refund process for all users.
Booking canceled within allowed period.
Property doesn’t match description.
Host cancels booking.
Force majeure events.
Late cancellation or early checkout without reason.
Damages caused by guest.
Illegal use of property.
Submit request via account or 📧 refunds@egystay.com
Reviewed within 5–7 days; refund issued within 3–10 days post-approval.
Same payment method, or
Credit balance on the platform.
Handled under cancellation terms after deducting platform commission.
Neutral intermediary ensuring fairness.
Regular refunds: 3–10 days
Disputes: up to 21 business days
Policy follows Egyptian laws.
📧 refunds@egystay.com
Allows rebooking if the original stay cannot proceed due to unforeseen reasons.
Host cancellation.
Property not ready.
Technical error.
Force majeure.
Alternative listings proposed within 48 hours.
Price differences are refunded or charged.
Credits valid for 6 months.
Requests via 📧 rebooking@egystay.com within 24 hours of issue.
Immediate notification if hosting becomes impossible.
Full refund within 3–10 days.
Acts as neutral intermediary.
| Case | Response Time | Party |
| Host cancellation | 24 hrs | Platform + Guest |
| Property issue | 48 hrs | Support |
| Voluntary request | Case-by-case | Guest |
Rebooking must occur only within the platform.
Subject to Egyptian law.
All financial dealings or negotiations outside Egy Stay are strictly prohibited.
Any direct communication or payment made outside the platform system.
To protect users from fraud and ensure transparent transactions.
Users engaging off-platform lose eligibility for support or compensation.
Temporary account suspension.
Permanent ban for repeated violations.
Legal action if harm occurs.
Only logistical coordination after confirmed booking is allowed.
Report any off-platform request via 📧 report@egystay.com
Off-platform dealings are not legally recognized.
Egy Stay seeks to resolve conflicts quickly and fairly under Egyptian law.
Applies to disputes involving bookings, payments, cancellations, or misuse.
All disputes start with a friendly resolution attempt within 7 business days.
Submit complaint via 📧 disputes@egystay.com
Evidence reviewed and resolved within 7 days.
Platform decision is internally binding.
Acts as a neutral mediator, not a contract party.
If unresolved, disputes may be escalated to Cairo courts.
All disputes are handled confidentially.
Provide accurate information and avoid public defamation.
Platform decisions are final within its system.
Subject to Egyptian law.
Users are responsible for any damage or violation caused during their stay.
Maintain property condition.
Cover costs of damages due to negligence.
Joint liability applies if multiple guests are involved.
Report within 24 hours.
Review within 7 days.
Compensation deducted from deposit or payment source.
Held until post-checkout inspection.
Returned within 3–7 days if no damage found.
Broken furniture, lost keys, smoking, noise, or illegal use.
Document property condition before and after each stay.
Evaluates claims and resolves fairly.
Account suspension or termination for repeated violations.
Governed by Egyptian Civil Law and Cairo courts.
Reviews are essential for building trust among users.
Ensure honest, constructive, and accurate feedback.
Only verified guests may review.
Reviews must be respectful and objective.
No offensive or defamatory content.
Guests review hosts and properties.
Hosts review guests based on behavior and cleanliness.
Displayed publicly to improve transparency and service.
Egy Stay may reject or remove reviews violating its policies.
Buying, exchanging, or fabricating reviews is strictly prohibited.
Responses must be brief, professional, and non-offensive.
Reviews remain visible as long as the account or listing is active.
Reviews belong to the platform; Egy Stay is not liable for their content.
Subject to Egyptian law.
📧 reviews@egystay.com