Damage Compensation & Violations Policy

This policy outlines the responsibilities of users and the procedures for handling damages or violations arising from the use of residential units listed on the Egy Stay platform.

1. Scope of Responsibility

By using the Egy Stay platform, both guests and hosts acknowledge full personal responsibility for any actions, damages, or violations resulting from the use or management of the rented property.

2. Guest Obligations

  • Guests must maintain the property and all furnishings, appliances, and equipment in the same condition as received at check-in.

  • No alterations or modifications may be made to the property without prior written approval from the host.

  • Guests are fully liable for any damage caused by misuse, negligence, or intentional actions.

  • In the case of multiple guests, all guests bear joint liability for damages incurred during the stay.

3. Damage Assessment Procedure

If damage or a violation is reported, the following steps apply:

  1. A formal report must be submitted through the platform within 24 hours of discovering the damage or after checkout.

  2. Supporting evidence such as photos, videos, or technical reports must be provided where available.

  3. Egy Stay will review and assess the claim within a maximum of 7 business days.

  4. If damage is confirmed, compensation will be deducted from the security deposit or the payment method used.

The platform reserves the right to temporarily freeze funds or suspend accounts until the dispute is resolved.

4. Security Deposit

  • Hosts may require a refundable security deposit at the time of booking confirmation.

  • The deposit is securely held by Egy Stay until the stay ends and the property is inspected.

  • Refunds are processed within 3 to 7 business days if no damages are found.

  • If damages exceed the deposit amount, the guest must pay the remaining balance within 5 business days.

5. Covered Damages and Violations

Compensable damages include, but are not limited to:

  • Damage to furniture, household items, or electrical appliances.

  • Loss of keys or access cards.

  • Damage to walls, floors, paint, or curtains.

  • Smoking in non-smoking units.

  • Disturbance to neighbors or violations of building or compound regulations.

  • Illegal use of the property or activities violating public morals.

6. Host Obligations

  • Hosts must deliver the property in clean, fully functional condition with all agreed contents.

  • Hosts are required to document the property condition before check-in and after checkout.

  • Claims for compensation must be properly documented and submitted through the platform.

7. Role of Egy Stay

  • The platform acts as a neutral intermediary to protect the rights of both parties.

  • Claims are evaluated based on submitted evidence.

  • Egy Stay may deduct or transfer amounts due to the affected party upon confirmation of a violation.

  • The platform bears no direct financial liability for damages but facilitates fair and transparent compensation.

8. Additional Penalties

  • Repeated violations or submission of false information may result in permanent account suspension or termination.

  • The platform may restrict future bookings or listings and pursue legal action in accordance with Egyptian law.

9. Governing Law

All compensation claims and disputes are governed by Egyptian Civil Law, with jurisdiction assigned to the courts of Cairo, unless resolved amicably.