Privacy Policy

Protecting the privacy of our users is a top priority at “Egy Stay.”
This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, platform, or mobile application.

  1. Definitions
    • Platform / Website: Refers to the “Egy Stay” website and mobile application.
    • User: Any person who uses the platform’s services, whether as a “Host” or a “Tenant.”
    • Personal Data: Any information that can be used to identify a user, such as name, phone number, email address, or payment details.
  2. Data We Collect
    We collect different types of information to ensure that we provide a secure and personalized service, including:

A. Information Provided Voluntarily by the User
• Full name, email address, phone number, and address.
• Payment details, including credit cards, e-wallets, and bank transfers.
• Photos and information related to listed properties.
• Correspondence and inquiries submitted through contact forms or customer support.

B. Information Collected Automatically
• Device information, including operating system, browser type, and language.
• IP address and approximate geographic location of the user.
• Usage history, including searches, bookings, and views.
• Cookies to improve the user experience.

C. Information from Third Parties
We may receive data from payment partners or sign-in services such as Google or Facebook, subject to the user’s consent.

  1. How We Use Information
    We use your data for the following purposes:
  2. Service delivery: managing accounts, facilitating bookings, and processing payments.
  3. Performance improvement: analyzing data to understand user behavior and improve the platform experience.
  4. Security and protection: verifying identity and preventing fraudulent activities.
  5. Communication: sending notifications, updates, or relevant promotional offers.
  6. Legal compliance: complying with Egyptian and international laws and regulations.
  7. Data Sharing
    We may share certain information only in the following cases:
    • With hosts or tenants, to facilitate communication during the booking process.
    • With service providers, such as payment processors, technical support providers, or analytics providers.
    • Upon legal request, if required by competent legal authorities.
    • In the event of a merger or acquisition, where the data may be transferred to the new owning entity.

• We will never sell or rent your personal data to any third party under any circumstances.

  1. Data Protection
    We use up-to-date security technologies to protect user data, including:
    • Encrypting data during transmission using SSL protocols.
    • Systems designed to prevent hacking and fraud.
    • Restricting access to sensitive data to authorized personnel only.
    • Conducting periodic reviews of our security and storage systems.
  2. Cookies
    The website uses cookies to improve platform performance, personalize advertisements, and make sign-in easier.
    You may adjust your browser settings to disable cookies, but doing so may affect certain website features.
  3. User Rights
    You have the right at any time to:
    • Access, update, or delete your personal data.
    • Withdraw your consent to the processing of your data.
    • Request a copy of the data we store about you.
    • Submit a complaint if you believe your privacy has been violated.

For any requests related to these rights, you may contact us at:
privacy@egystay.com

  1. Data Retention Period
    We retain user data for as long as necessary to provide the service or as required by law.
    Upon account deletion, data will be deleted or anonymized within a period not exceeding 30 days, unless retention is required for legal or accounting purposes.
  2. Children’s Privacy
    “Egy Stay” services are not intended for children under the age of 18, and we do not knowingly collect their data.
    If we discover an account belonging to a minor, it will be deleted immediately.
  3. Changes to the Privacy Policy
    We may update this Privacy Policy from time to time.
    Users will be notified of any changes by email or through a notice on the website.
    The amendments shall take effect immediately upon publication on the platform.