Cancellation & Refund Policy

Egy Stay offers multiple cancellation policies. The selected policy is chosen by the property owner (host) during listing creation and is applied as-is without modification. The selected policy forms an integral part of the booking agreement between the host and the guest.

1. Flexible Cancellation Policy (Guest-Friendly)

Full Refund
Guests are entitled to a full refund if the cancellation is made at least 24 hours before the scheduled check-in time.

Partial Refund
If the cancellation is made less than 24 hours before check-in, the first night is non-refundable, while the remaining unused nights will be refunded if applicable.

Cancellation After Check-in
Cancellations after check-in require submitting a support ticket through the platform. Refunds, if applicable, are limited to unused nights only, and the unit may be relisted for new bookings.

2. Moderate Cancellation Policy

Full Refund
A full refund is available if the cancellation is made at least 5 days before check-in.

Partial Refund
If cancelled less than 5 days before check-in, the first night is non-refundable, and 50% of the remaining unused nights will be refunded.

Cancellation After Check-in
A support ticket is required, and the request will be reviewed by the platform. If approved, 50% of unused nights may be refunded.

3. Strict Cancellation Policy

Full Refund
A full refund is only available if the cancellation is made within 48 hours of booking, provided that the check-in date is at least 14 days away.

Partial Refund
If cancelled at least 7 days before check-in, 50% of the booking value will be refunded. No refund is available for cancellations made less than 7 days before check-in.

Cancellation After Check-in
A support ticket is required, and the case will be reviewed to determine whether any refund applies.

4. Long-Term Stay Policy

Full refunds are not available for long-term stays.The first 30 days of the stay are non-refundable, whether the cancellation occurs before or after check-in.
Unused nights after the first 30 days may be refunded following a platform review, and the unit may be relisted.

General Terms

The selected cancellation policy is part of the binding booking agreement.
The platform is not responsible for refund decisions beyond technical processing.
All cancellations after check-in require submitting a support ticket.
The platform reserves the right to suspend or deny refunds in cases of policy abuse or terms violations.